FAQ


FAQ

FREQUENTLY ASKED QUESTIONS

What’s the Payment terms?

Accept T/T,Paypal,Western Union,MoneyGram and Alibaba Trade Assurance.etc.

How long is the warranty for each machine?

SEC-E9/Beta/SEC-M10 has 1 year warrenty, while Alpha Pro has 2-year warranty.

What is your terms of delivery?

We usually ship sample machine via DHL/UPS. If you would like to ship via air or sea, we can accept as well. 

What is your terms of packing?

Generally,we pack our goods in Standard Shrinking Package and brown cartons.

How long will you send the paid order?

1-3 working days after payment is done.

Do you test all your goods before delivery?

1)Yes, we have 100% test before delivery

2). All products will have been strictly Quality Checked in warehouse before packing, including testing the machine and checking accessory quantity;

3). All products will be well packed before shipping.

Can you produce machines according to customer’s concept?

Yes, we accept the OEM project and our R&D team have rice experience for the customize machine

How do you make our business long-term and good relationship?

1. We keep good quality and competitive price to ensure our customers benefit;
2. We respect every customer as our friend and we sincerely do business and make friends with them,no matter where they come from.

Why is it suggested to conduct a Conductivity Test

1. To know if the machine gets short circuit or not;

2. To judge if the key gets conductive or not.

What kind of situation will occur If the shavings is not cleaned up thoroughly

1. Will break decoder;

2. Affect the cutting accuracy.