Technical Support

How to check if your SEC-E9 always break decoders

Recently, we received some complaints that some customers break their decoders when using SEC-E9, here we sort out the possibility why the problem happens, please kindly check as below： 1.Make sure doing full calibration before decoding and cutting keys. It is the very import!!! 2.Electrical Con... Read More

How to deal with Bluetooth drops or disconnections

Customers who bought SEC-E9 know that successful SEC-E9 operation is based on successful Bluetooth connection. Once Bluetooth disconnects, the machine does not work properly, which brings some inconvenience to customers. Here Kukai focus on Bluetooth connection problem and tell you specific reaso... Read More

Why You Got A Not-accurate Key Copied Out?

Why You Got A Not-accurate Key Copied Out? Today, we will tell you the reason why your key cutting is not accurate and the correct operation method to cut a key accurate.   1. You didn’t do calibration before starting to cut a key. Solution: A. After you receive new machine or the mach... Read More

SEC-E9 Maintenance Instruction

How to keep SEC-E9 in good condition to serve longer time? These tips are what we collected and summerized from many after-sales support cases.   The Power Supply SEC-E9 can only operate normally under DC24V/5A , if the supply voltage is greater than DC24V, the unit may be damaged due to ove... Read More

9 tips to maintain your key cutting machine

The key copy machine is one of the tools necessary for the locksmith, it can be copied according to the customer sent a key, copy another exactly same key, fast and accurate. So how to maintain the machine to make it longer service time?   There are many types of key duplicators sold on the marke... Read More